FAQS
Popular Questions
Are there any discounts available at StarTaster right now?
StarTaster will display recent discounts in “Main Page”—“Featured Deals”. If you want to view them all, browse our partner merchants today!
What is the delivery charge?
Your delivery is charged from $5 to $20. This is determined by the distance between your location and the merchant you have ordered from. You may refer to our website on how delivery fees are calculated.
Can I track my order status?
Yes. After placing your order successfully, you can check your order status by clicking on “My StarTaster”. The order status will be updated, please check.
Account (Website, WeChat & Mobile Apps)
How can I become a StarTaster member?

1. For Website: www.startaster.com

You can register on StarTaster for free with a valid email address, a username, a password and your phone number. Once you have registered as a StarTaster member, you are entitled to enjoy all services on StarTaster. If you would like to join us now, please click HERE, or you can do so by clicking the “Login or Sign up” at the top of the page.

 

2. For mobile app:

Our APP is coming SOON!

 

3. For WeChat:

3.1 Follow our WeChat Official Account | 星食客订餐助手

3.2 Choose your preferred merchant

3.3 Order your dishes

3.4 You will be led to a registration page during the checkout stage

What should I do if I forget my password or registered email address?

1. You may want to reset your password by selecting the “Forget Password?” option. An email with instruction on resetting your password will be sent to your registered email shortly. You can also contact us at 6303 0566.

 

2. If you forgot your registered email address, you can contact us and provide us with your registered phone number.

What should I do if I do not receive account activation email or I cannot open html links?

1. Please firstly make sure that your registered account is valid and accurate. You might want to check your junk email.

 

2. If you still cannot receive the account activation email, you can contact our customer service at 6303 0566. We can help you activate your account.

Why am I unable to login?

1. If you face multiple login errors, there may be a problem with your password or email address. You may want to try resetting your password by selecting the “Forget Password” option, or checking the correctness of your email address.

 

2. If you are still facing problem logging in, please contact us at 6303 0566.

How do I change my address?
To change your address, please sign in to your registered account first and go to “My StarTaster” – “My Account” at the top of the page, Followed by clicking on “Address Book” under “Account”. On this page, you may add, delete or edit a new address.
What if I want to change my password?
To change your password, please sign in to your registered account first and go to “My StarTaster” – “My Account” at the top of the page. Then click on “Password” under “Account”. On this page, you may change a new password.
How do I close my StarTaster account?
You may want to delete your StarTaster account if you no longer want to use our service. You can do so by contacting us via email, phone or online chat, and provide your registered information. However, please note that some information may remain in our private records after deletion of your account.
How do I unsubscribe StarTaster’s emails and advertisements?
Upon agreeing our Terms and Conditions while using our Websites (all StarTaster platforms, including www.startaster.com, mobile apps, wechat, etc.), you agree that we will send you our marketing emails. To unsubscribe from our marketing emails, please click the unsubscribe button at the bottom of our emails.
How can I post reviews in StarTaster?

1. You can only post reviews to your orders. To write a review to your orders, you may need to sign in to your registered account first and go to “My StarTaster” – “My Account” at the top of the page. Select the order under “My Order” and then you may write reviews for particular orders by clicking the “Review”. You can check the reviews you posted by clicking “Reviews” under “My Account”.

 

2. Once a review has been posted, you cannot delete your reviews, and all customers can see your reviews about the merchants. Please be cautious and responsible when posting your reviews.

How can I add a merchant/dish to “My favorite”?

1. You can add any dishes and/or merchants to “My favorite” when you are browsing the merchant page, by clicking the red heart button.

 

2. After adding to favorite successfully, you can check them at any time by clicking “My favorite” at the top of the web page.

Service
What are the services provided by StarTaster?
We offer four types of services namely, Dine-in (i.e., Seat Reservation and Pre-order), Takeaway and Delivery.
What is “Seat Reservation”?
You may reserve seats with StarTaster in advance by selecting your chosen merchant, time, number of customer and remark. Your StarTaster Order Number will be sent to you via email and message, and you may be required to present StarTaster Order Number for merchant verification upon your arrival.
What is “Pre-order”?
You may reserve seats and pre-order Meals with StarTaster in advance by selecting your chosen merchant, time, meals, number of pax and remarks (if any). Your StarTaster Order Number will be sent to you via email and message, and you may be required to present StarTaster Order Number for merchant verification upon your arrival.
What is “Takeaway”?
You may order Meals Takeaway with StarTaster in advance by selecting your chosen merchant, collection time, Meals, number of pax and remarks (if any). Your StarTaster Order Number will be sent to you via email and message, and you may be required to present StarTaster Order Number for merchant verification upon your arrival.
What is “Delivery”?
You may order Delivery with StarTaster in advance by selecting your chosen merchant, Delivery time period, Meals, number of pax and remarks (if any). Your StarTaster Order Number will be sent to you via email and message, and the delivery person may verify your StarTaster Order Number with you upon your order arrival.
Order
How do I place my order using StarTaster website (www.startaster.com)?

1. Log in with your registered email or sign up as a new member;

2. Select the type of service you want to use (“Seat Reservation”, “Pre-order”, “Takeaway” and “Delivery”);

3. Choose a preferred merchant and customize your dishes (skip this step for Seat Reservation only);

4. Provide your order details including timing, contact information, phone number, special remark and payment method (if applicable);

5. Proceed to payment (if applicable);

6. Check your confirmation email and message alert upon order completion.

Can I place an order using my phone?

1. You may place an order using WeChat by following our WeChat Official Account | 星食客订餐助手

1.1 Click on ‘点餐‘;
1.2 Choose the service accordingly;
1.3 Choose a preferred merchant and customize your dishes (skip this step for seat reservation only);
1.4 You may be required to log in or sign up before checking out;
1.5 Provide your order details including timing, contact information, phone number, special remark and payment method;
1.6 Proceed to payment (if applicable);
1.7 Check your confirmation email and message alert upon order completion.

 

2. Is there any StarTaster APP that I can order from?

Our APP is coming SOON!

I cannot open the website. What should I do?

1. To enjoy the best experience on StarTaster, please ensure that your Internet connection is working and are using one of the following supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Internet Explorer 9 or above

2. From time to time, we may schedule maintenance on our system and your access may be limited.

3. If you are still encountering problems, please contact us at 6303 0566.

Why am I unable to check out?
We are sorry that you are facing difficulties. In the event this happens, please check whether the selected timing is within the operating hours of the service, or whether you have entered wrong information while ordering. If you have any questions or queries, kindly online chat with us, or call our customer service at 6303 0566.
How do I know if my order is successfully placed?
You will be able to confirm that your order has been successfully placed by checking one of the following things:
1. Confirmation email and message alert for your order with StarTaster Order number.
2. Your order, if successfully placed, will be displayed in “My Order” list under “My StarTaster”. If it is not found in your order list, it means your order is not successfully placed.
3. You may try to place an order again or kindly approach to our customer service for further enquiries by online chatting with us, or calling us at 6303 0566.
What happens to my order if I leave the website before checking out?
If you have an account with us, we will save the items that you added into your cart and sync them across your devices within an hour. However, if you still want to order the same item, please proceed to complete the order as soon as possible.
How do I add items after placing my order?
1. For Pre-order and Takeaway order, you can contact the merchant directly if you want to add items. Note that you will need to pay cash for the additional items directly to merchant upon arrival.
2. For Delivery order, you can contact our customer service at 6303 0566 to add items. You need to contact us at least 30 minutes before your selection period. Note that for delivery service, your order may be delayed due to the additional items.
Can I remove items after I have placed an order?
Please contact our customer service immediately if you want to remove items. Note that if the merchant has accepted your order and prepared your items, you are not able to remove any items, neither will you be refunded.
Can I change items after I have placed an order?
Please contact our customer service immediately if you want to change items. Note that if the merchant has accepted your order and prepared your items, you are not able to change any items, neither will you be refunded.
How do I add special request after placing my order?
If you have any special request about meals and/or seat, please contact StarTaster customer service or the selected merchant immediately. However, the special request includes adding or removing any dishes, you shall contact StarTaster customer service directly.
How many days can I place an order in advance?
Currently, there is no limitation. You may place an order as early as you want. However, currently we do not have the service to remind you about your order. If you want to place an order many days in advance, please set up your own calendar reminder for the order.
What time can I make an order?
1. You need to order at least 30 minutes before selection period.
2. Note that the time period you selected must be within the operating hours of the merchant, and the operating hours may vary among different services.
Why can’t I select my favorite timing?
1. We are sorry that you cannot select your favorite timing. This might due to the reason that your selected time slot is not within the merchant’s operating hours, or your selected merchant has reached the upper limit on accepting a new order for the current time period.
2. If you have further enquiries, please contact StarTaster customer service via online chat, or call us at 6303 0566.
Is there any minimum spending amount to place an order?
The minimum order value varies depending on the merchant you order from.
Why is my order failed?
1. In some cases, your payment is not successful or the merchant is not operating for the day/timing or shorted handed, packed delivery period etc, which might affect your ordering status. Please check the system’s notification for any notices.
2. If you have further enquiries, please contact StarTaster customer service via online chat or call us at 6303 0566.
What if I want to order a dish or a drink that is not listed in the menu from StarTaster?
You may contact StarTaster customer service to check if the dish/drink is available. We may add dish/drink for you and send a message to you about the new price if there is any change. Note that some of the dish/drink cannot be added into the menu for certain services, e.g., delivery.
What should I do if I have reserved a seat while merchant has not received the order?
You may contact StarTaster customer service to check whether your order has been successfully placed with us. If we are unable to find your order history, we are sorry to inform you that your reservation is invalid.
What should I do if I want to change my order timing?
You may change order timing to an earlier or later time slot by contacting our customer service. The availability of the new timing is determined by the number of orders and circumstances being faced by the merchant you have selected and/or the availability of StarTaster. Moreover, the change has to be made at least 30 minutes before the selected time slot.
Can I track my order status?
Yes. You are able to track your order status by clicking on “My StarTaster” – “My Account” – “My Order”.
What does each order status mean?
a) Confirmed order – Order is made successfully.
b) Preparation – The corresponding merchant has confirmed your order and is in the midst of preparation of the food.
c) Delivering – Orders has been collected from the merchants and is on its way to your location.
d) Delayed – Due to several reasons such as traffic jam, bad weather, temporary emergency, late preparation by merchant, your order might be delayed. Our system will notify you through SMS.
e) Completed – when you have received the order and made payment, the delivery process is completed.
How can I collect my order?
1. For Takeaway, you may collect your order at the selected merchant within your chosen time. Please present your StarTaster Order Number for verification upon collection and check your meals before leaving the merchant.
2. For Delivery, your order will be delivered to your location within the chosen time period. You may need to present your StarTaster Order Number to our rider and check the correctness of your order.
3. If your payment method is cash on delivery, kindly prepare the exact amount of money upon your order arrival.
What if I am unable to show up during my selected time period?
1. Please inform us immediately if you are unable to show up for the selected time period. Note that there will be no refund for any loss if your order cannot be cancelled or rearranged.
2. If you fail to inform us, you will have a grace period for about 15 minutes. You will not bear any liability if you eventually show up during the grace period.
3. If you do show up within the grace period after the pre-arranged time, StarTaster or Participating Merchant reserves the right to make re-arrangements or cancel the order accordingly. Unfortunately, if you are unable to turn up, we are sorry that there will be no refund given to you.
4. For Takeaway orders, you may want to ask a friend of you to collect your order by presenting your StarTaster Order Number and confirmation message.
5. For delivery orders, the delivery person will deliver the next order first and come back to you again. If you are still unable to collect the order, StarTaster reserves the right to cancel your order without your permission. We are afraid that you still need to pay for the order and no refund will be given to you if you have paid online.
What can I do if I do not receive my StarTaster Order Number via SMS or email?
1. You may check your order number under ‘My StarTaster’. Otherwise, you may want to contact our customer service and provide us with your phone number for us to check.
2. If you cannot find your order via “My StarTaster”, your order is not successful. You may need to order again if you still want the service.
Payment
How can I make payment?
You may choose online payment or cash on delivery (COD)payment method.
1. Online Payment
After you have chosen to make online payment, you will be directed to a third-party payment gateway webpage (e.g. PayPal) and you are required to fill in your card information for verification. Currently, we support online payment through PayPal, Visa, and Master Card. Note that your card information will not be stored by StarTaster. The third-party payment gateway will be in charge of the payment safety.
2. COD
After you have selected cash on delivery as your preferred payment method, you will need to provide phone number for SMS verification to complete your order.
How can I use voucher?
In the page of “Confirm your foods”, there is a button “Use coupons”. You may click the button and key in your voucher code for validation.
Can I change payment method after placing my orders?
1. From online to COD: Yes, you may contact us for the changing. Your refund will be deposited into your account through PayPal, and it may take 3-5 working days to complete.
2. You may change your payment method from COD to online payment by making another order but with online payment. Note that you may need to contact StarTaster to help you cancel the COD order.
What should I do if I do not receive a verification code for cash on delivery service?
Please ensure that you have keyed in a valid and correct phone number to us. If you still cannot receive verification code, you may contact our customer service so that we can resend the verification code to you through SMS.
What should I do if my order is failed while my online payment is successful?
Please contact our customer service immediately in order to check your order status. We will refund you after confirming that your transaction was successful. Note that refund will take 3-5 working days to complete.
How do I get a receipt for the orders I made?
1. For Seat Reservation order, you will receive a physical receipt from merchant when checking out.
2. For Pre-order, Takeaway and Delivery, An E-receipt will send to you via email and you will not receive a physical receipt upon collection of your order.
For online payment, if my order is cancelled successfully, how do I receive my refund?
After the online payment order is cancelled and confirmed by our customer service representative, we will issue refund directly through our payment gateway, or via bank transfer as requested. The refund will take 7 working days to complete.
Delivery
Who will deliver my order?
1. In case it is delivered by StarTaster, your order will be delivered by StarTaster’s friendly riders, or a trustworthy third party delivery partner assigned by Startaster, we will give great care to deliver in a timely manner.
2. If it is delivered by the merchant, your order will be delivered by the merchant’s designated riders. You may contact the particular merchant for more information.
What is the delivery charge?
1. For delivery by StarTaster, your delivery will be charged from $5 to $20 depending on the distance between your location and the particular merchant. You may refer to our website on how delivery fees are calculated.
2. For delivery by merchant, the delivery charge is determined and charged solely by the merchant.
3. Note that StarTaster/Merchant might change delivery charge from time to time.
What is the available delivery area?
1. For delivery by StarTaster, we will do our best to deliver island wide. However, please note that it might not be possible for StarTaster to deliver to some locations. If this is the case, we will inform you using the contact details that you provide us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
2. For delivery by the merchant, the delivery area will be determined solely by we will do our best to deliver island wide. Note that it might not be possible for the merchant to deliver to some locations.
How do I change my delivery address after I have placed my order?
You may change your delivery address by contacting our customer service at 6303 0566. The delivery fee may vary depending on the new delivery address. By changing the address, you acknowledge and agree to pay the delivery fee difference. Please inform us at least 30 minutes before your selected delivery period.
How do I change my delivery time slot after I have placed my order?
You may change order timing by contacting our customer service. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the merchant you selected at that time. Moreover, the change has to be made at least 30 minutes before the selected period. Note that you might not be able to change your delivery time slot if the merchant has already prepared your food, or if StarTaster/merchant has already arranged delivery.
Is the chosen delivery schedule the exact delivery time? (Why does the actual delivery arrival differ from the chosen timing?)
The chosen timing is an estimated delivery time period. Usually deliveries are expected to be on time. However, factors such as bad weather, heavy traffic, road accident and/or unexpected merchant situations may arise and thus causing delay. Therefore, we cannot guarantee that your chosen delivery schedule is the exact delivery time.
How long will it take for delivering?
The duration of your delivery depends on the number of orders we currently have and the distance between your address and merchant. It also depends on external reasons such as traffic and weather. We will make our best effort to deliver to you within your chosen period. You may want to contact our customer service to know if it is going to be delayed.
What if my order is delayed?
StarTaster/Merchant will make our best effort to deliver on time. However, sometimes due to bad weather, heavy traffic, road accident, unexpected merchant situations and/or other reasons, delivery may be delayed. You may want to contact our customer service so that we can help you contact our rider to ensure your meals are delivered to you as soon as possible.
What if I am not around when the rider arrives?
1. If you anticipate that you will not be around during the period, please inform our customer service as soon as possible, and we will try to arrange accordingly. If you want to change the delivery time, please contact us at least 30 minutes before your original delivery time period. If we didn’t receive any notice from you, we assume that you will be at your designated pickup location during the time period you ordered.
2. Our rider will always try to call you upon arrival. If they are unable to contact to you, our customer service will try and reach you via phone and/or email. If we cannot contact you, our delivery rider will wait for up to 15 minutes before leaving the area to complete the next order. We will send you a message to inform you about this situation. In this event you will still be charged for your order and our rider will come back to you after delivering other orders. If you fail to collect the food during the delivery time period, we will consider this order to be cancelled. No refund will be applicable for this cancellation.
If I place my order from two different merchants, can I only need to pay the delivery fee once?
We are sorry that we will be charging delivery fee based on per order placed.
Meals
What if the quality of the item is bad?
All meals are prepared by merchants. StarTaster has no control over the quality of food. Therefore, we are afraid that we shall not be liable for any problems arising from the taste, quantity, freshness or any concern regarding the quality of Meals. Should such cases occur, we will provide you with the contact information of relevant merchant involved so that you can directly check with the merchant.
What if the packaging of items is bad?
All Meals are prepared and packaged by merchants. StarTaster has no control over the package of your order. Should such cases occur, we will provide you with the contact information of relevant merchant involved so that you can directly check with the merchant.
What if the dish(s) I ordered is missing?
You will be fully refunded for the missing dish(s) if you have already made your payment. Please contact our customer service immediately and after we confirm with the merchant, we will arrange your refund.
What if the dish(s) I ordered is not available?
1. If we are informed by the merchant that some of your dish(s) is/are currently not available, we will inform you or propose a replacement for missing items. You have the right to cancel order before delivery and get a refund. After the cancellation the dish(s), if your order could not meet the minimum purchase amount, we are afraid that we are not able to deliver your meals unless you add more dishes until the minimum order price is met.
2. If our customer service could not contact you, we will help you cancel the dish or cancel the order.
What if a wrong order is delivered to me?
This is a very unlikely situation. Please double check your order upon collection. You have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item if you have already made the payment.
Can I get another delivery if my item is missing, or the order sent to me is wrong?
It depends on the availability of StarTaster/Merchant delivery. You can get another delivery if StarTaster/Merchant agrees to deliver one more time. Otherwise we will proceed with the refund process only.
Can I purchase alcohol from StarTaster?
You must present us with your NRIC or any identification card to prove that you are 18 or above, when purchasing the alcohol, and when collecting of alcohol. StarTaster reserves the right to refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over.
Cancelation and Refund
Why is my order cancelled?

Your order may be cancelled by StarTaster due to

1. Lack of drivers/riders
2. Failure to contact our merchants
3. Merchants are unable to take new orders
4. Your items are out of stock
5. Failure to contact you
6. Any other unpredictable reasons, such as bad weather, heavy traffic, road accident and/or unexpected merchant situations

Your order may be cancelled by our merchants if

1. Lack of drivers/riders
2. They are unable to take new orders
3. Your items are out of stock
4. Failure to contact you
5. Any other unpredictable reasons, such as bad weather, heavy traffic, road accident and/or unexpected merchant situations

We sincerely apologize for any trouble caused to you and we seek your understanding and support.

Can I cancel my order?
1. You can cancel your order in “My StarTaster” if the merchant has not accepted the order yet, or the merchant has not yet started on the preparation of the items. If you are not sure whether you can cancel the order, please contact our customer service at 6303 0566.
2. If the merchant has started to prepare the ordered food, we will not be able to process the request to cancel orders and refunds.
3. For online payment order, if you cancelled successfully, please inform our customer service representative as soon as possible for payment refund.
Will I get refund if my order is cancelled by myself?
1. Please note that you need to contact us immediately if you have cancelled your order yourself successfully, preferably by phone, and quote your order number and phone number.
2. If the cancellation was made in time and once we have accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 7 business days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Meals or the Services, as applicable.
Will I get refund if my order is cancelled by StarTaster or merchant?
Yes, you will receive a full refund from us. We will contact you to inquire about your preferred refund method. We will re-credit your debit or credit card with the full amount within 7 business days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Meals or the Services, as applicable.
Will I get refund if some of the dishes I ordered are cancelled successfully?
Yes, you will receive a refund for the cancelled dishes. We will contact you to inquire about your preferred refund method and your account information. We will re-credit your debit or credit card with the full amount within 7 business days.
Will I get refund if some of the dishes I order are missing/wrong?
Yes, you will receive a refund for the missing/wrong dishes. We will contact you to inquire about your preferred refund method and your account information. We will re-credit your debit or credit card with the full amount within 7 business days.
About Us
What are the merchants listed on StarTaster?
At StarTaster, we personally curate a high-quality and diverse selection of merchants in Singapore. This can range from a top rank dining restaurant to well-regarded local food court, from restaurant to wholesalers.
What is StarTaster’s operating hours?
1. StarTaster customer service and support operating hours are from 11:00-22:30 (from Monday to Sunday).
2. Operating hours of StarTaster Delivery are from 12:00 - 23:59, and our acceptance of daily last order is before 22:30.
3. Operating hours may subject to any event or public holiday. We will inform on our public platforms and Services if there are any changes.
Others
What should I do if I have enquiries that are not in the list?
If you have any comments, questions or concerns you are welcomed to contact StarTaster at:
1. Online chat with us by clicking the online chat button on the bottom of StarTaster Websites
2. Tel: +65 6303 0566 (11:00-22:30 daily)
3. Email: support@startaster.com
Do I enjoy the discount given by the merchant by making reservation on StarTaster?
There are some merchants which provide discounts for certain services. Relevant information on these promotions, discounts, privileges and other programs will be posted on our Sites and APP. However, these discounts and promotions may change from time to time and StarTaster may not guarantee that it is accurate, current, timely, updated. Should we are informed by Participating Merchant immediately after placing the order about any change in discount, we will contact you to inform you about the discount information and you can choose to cancel the order.
Will I get discount from you if I order many dishes from one or few merchants?
If there are promotions, contests, surveys, privileges and other programs, relevant information can be found on the Sites and APP.
What is the merchant’s operating hours?

1. Merchants’ Operating hours may be different for different services (Reservation, Takeaway, and Delivery).

2. Operating hours will vary depending on the availability of our merchants. Information on their operating hours can be found on our Website by following these steps:

2.1 Click ‘View Menu’ for your selected merchant;

2.2 Click ‘Information’ to check the merchant’s operating hours;

3. If there are any changes of operating hours of our merchants, we will update accordingly as soon as possible.

Can I earn credit reward from the merchant if I place an order from StarTaster?
We will not be able to award you any credit points on behalf of our merchants if you are a member of our merchants. You may ask relevant merchants to reward your points for you. However, we do have our StarTaster credit points, which may be used as reward in the future. Please follow our social media posts for more updates in the future.
Contact our customer service
Live chat | Chat with us
+65 6303 0566 | Call us