1. For Website: www.startaster.com
You can register on StarTaster for free with a valid email address, a username, a password and your phone number. Once you have registered as a StarTaster member, you are entitled to enjoy all services on StarTaster. If you would like to join us now, please click HERE, or you can do so by clicking the “Login or Sign up” at the top of the page.
2. For mobile app:
Our APP is coming SOON!
3. For WeChat:
3.1 Follow our WeChat Official Account | 星食客订餐助手
3.2 Choose your preferred merchant
3.3 Order your dishes
3.4 You will be led to a registration page during the checkout stage
1. You may want to reset your password by selecting the “Forget Password?” option. An email with instruction on resetting your password will be sent to your registered email shortly. You can also contact us at 6303 0566.
2. If you forgot your registered email address, you can contact us and provide us with your registered phone number.
1. Please firstly make sure that your registered account is valid and accurate. You might want to check your junk email.
2. If you still cannot receive the account activation email, you can contact our customer service at 6303 0566. We can help you activate your account.
1. If you face multiple login errors, there may be a problem with your password or email address. You may want to try resetting your password by selecting the “Forget Password” option, or checking the correctness of your email address.
2. If you are still facing problem logging in, please contact us at 6303 0566.
1. You can only post reviews to your orders. To write a review to your orders, you may need to sign in to your registered account first and go to “My StarTaster” – “My Account” at the top of the page. Select the order under “My Order” and then you may write reviews for particular orders by clicking the “Review”. You can check the reviews you posted by clicking “Reviews” under “My Account”.
2. Once a review has been posted, you cannot delete your reviews, and all customers can see your reviews about the merchants. Please be cautious and responsible when posting your reviews.
1. You can add any dishes and/or merchants to “My favorite” when you are browsing the merchant page, by clicking the red heart button.
2. After adding to favorite successfully, you can check them at any time by clicking “My favorite” at the top of the web page.
1. Log in with your registered email or sign up as a new member;
2. Select the type of service you want to use (“Seat Reservation”, “Pre-order”, “Takeaway” and “Delivery”);
3. Choose a preferred merchant and customize your dishes (skip this step for Seat Reservation only);
4. Provide your order details including timing, contact information, phone number, special remark and payment method (if applicable);
5. Proceed to payment (if applicable);
6. Check your confirmation email and message alert upon order completion.
1. You may place an order using WeChat by following our WeChat Official Account | 星食客订餐助手
1.1 Click on ‘点餐‘;
1.2 Choose the service accordingly;
1.3 Choose a preferred merchant and customize your dishes (skip this step for seat reservation only);
1.4 You may be required to log in or sign up before checking out;
1.5 Provide your order details including timing, contact information, phone number, special remark and payment method;
1.6 Proceed to payment (if applicable);
1.7 Check your confirmation email and message alert upon order completion.
2. Is there any StarTaster APP that I can order from?
Our APP is coming SOON!
1. To enjoy the best experience on StarTaster, please ensure that your Internet connection is working and are using one of the following supported browsers:
- Google Chrome
- Mozilla Firefox
- Internet Explorer 9 or above
2. From time to time, we may schedule maintenance on our system and your access may be limited.
3. If you are still encountering problems, please contact us at 6303 0566.
1. Confirmation email and message alert for your order with StarTaster Order number.
2. Your order, if successfully placed, will be displayed in “My Order” list under “My StarTaster”. If it is not found in your order list, it means your order is not successfully placed.
3. You may try to place an order again or kindly approach to our customer service for further enquiries by online chatting with us, or calling us at 6303 0566.
2. For Delivery order, you can contact our customer service at 6303 0566 to add items. You need to contact us at least 30 minutes before your selection period. Note that for delivery service, your order may be delayed due to the additional items.
2. Note that the time period you selected must be within the operating hours of the merchant, and the operating hours may vary among different services.
2. If you have further enquiries, please contact StarTaster customer service via online chat, or call us at 6303 0566.
2. If you have further enquiries, please contact StarTaster customer service via online chat or call us at 6303 0566.
b) Preparation – The corresponding merchant has confirmed your order and is in the midst of preparation of the food.
c) Delivering – Orders has been collected from the merchants and is on its way to your location.
d) Delayed – Due to several reasons such as traffic jam, bad weather, temporary emergency, late preparation by merchant, your order might be delayed. Our system will notify you through SMS.
e) Completed – when you have received the order and made payment, the delivery process is completed.
2. For Delivery, your order will be delivered to your location within the chosen time period. You may need to present your StarTaster Order Number to our rider and check the correctness of your order.
3. If your payment method is cash on delivery, kindly prepare the exact amount of money upon your order arrival.
2. If you fail to inform us, you will have a grace period for about 15 minutes. You will not bear any liability if you eventually show up during the grace period.
3. If you do show up within the grace period after the pre-arranged time, StarTaster or Participating Merchant reserves the right to make re-arrangements or cancel the order accordingly. Unfortunately, if you are unable to turn up, we are sorry that there will be no refund given to you.
4. For Takeaway orders, you may want to ask a friend of you to collect your order by presenting your StarTaster Order Number and confirmation message.
5. For delivery orders, the delivery person will deliver the next order first and come back to you again. If you are still unable to collect the order, StarTaster reserves the right to cancel your order without your permission. We are afraid that you still need to pay for the order and no refund will be given to you if you have paid online.
2. If you cannot find your order via “My StarTaster”, your order is not successful. You may need to order again if you still want the service.
1. Online Payment
After you have chosen to make online payment, you will be directed to a third-party payment gateway webpage (e.g. PayPal) and you are required to fill in your card information for verification. Currently, we support online payment through PayPal, Visa, and Master Card. Note that your card information will not be stored by StarTaster. The third-party payment gateway will be in charge of the payment safety.
After you have selected cash on delivery as your preferred payment method, you will need to provide phone number for SMS verification to complete your order.
2. You may change your payment method from COD to online payment by making another order but with online payment. Note that you may need to contact StarTaster to help you cancel the COD order.
2. For Pre-order, Takeaway and Delivery, An E-receipt will send to you via email and you will not receive a physical receipt upon collection of your order.
2. If it is delivered by the merchant, your order will be delivered by the merchant’s designated riders. You may contact the particular merchant for more information.
2. For delivery by merchant, the delivery charge is determined and charged solely by the merchant.
3. Note that StarTaster/Merchant might change delivery charge from time to time.
2. For delivery by the merchant, the delivery area will be determined solely by we will do our best to deliver island wide. Note that it might not be possible for the merchant to deliver to some locations.
2. Our rider will always try to call you upon arrival. If they are unable to contact to you, our customer service will try and reach you via phone and/or email. If we cannot contact you, our delivery rider will wait for up to 15 minutes before leaving the area to complete the next order. We will send you a message to inform you about this situation. In this event you will still be charged for your order and our rider will come back to you after delivering other orders. If you fail to collect the food during the delivery time period, we will consider this order to be cancelled. No refund will be applicable for this cancellation.
2. If our customer service could not contact you, we will help you cancel the dish or cancel the order.
Your order may be cancelled by StarTaster due to
1. Lack of drivers/riders
2. Failure to contact our merchants
3. Merchants are unable to take new orders
4. Your items are out of stock
5. Failure to contact you
6. Any other unpredictable reasons, such as bad weather, heavy traffic, road accident and/or unexpected merchant situations
Your order may be cancelled by our merchants if
1. Lack of drivers/riders
2. They are unable to take new orders
3. Your items are out of stock
4. Failure to contact you
5. Any other unpredictable reasons, such as bad weather, heavy traffic, road accident and/or unexpected merchant situations
We sincerely apologize for any trouble caused to you and we seek your understanding and support.
2. If the merchant has started to prepare the ordered food, we will not be able to process the request to cancel orders and refunds.
3. For online payment order, if you cancelled successfully, please inform our customer service representative as soon as possible for payment refund.
2. If the cancellation was made in time and once we have accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 7 business days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Meals or the Services, as applicable.
2. Operating hours of StarTaster Delivery are from 12:00 - 23:59, and our acceptance of daily last order is before 22:30.
3. Operating hours may subject to any event or public holiday. We will inform on our public platforms and Services if there are any changes.
1. Online chat with us by clicking the online chat button on the bottom of StarTaster Websites
2. Tel: +65 6303 0566 (11:00-22:30 daily)
3. Email: firstname.lastname@example.org
1. Merchants’ Operating hours may be different for different services (Reservation, Takeaway, and Delivery).
2. Operating hours will vary depending on the availability of our merchants. Information on their operating hours can be found on our Website by following these steps:
2.1 Click ‘View Menu’ for your selected merchant;
2.2 Click ‘Information’ to check the merchant’s operating hours;
3. If there are any changes of operating hours of our merchants, we will update accordingly as soon as possible.