1. General
  2. This privacy policy (“Privacy Policy”) sets out how we use and protect any information that you give us when you use this Websites. “Websites” are references of StarTaster website startaster.com | 星食客 and, unless otherwise stated, any other website, WeChat Official Platform | 星食客订餐助手 ("WeChat") or mobile application ("App") owned, operated and maintained by Startaster Technology Pte Ltd.

     

    We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Websites, you can be assured that it will only be used in accordance with this privacy statement.

     

    We may change this Privacy Policy from time to time by updating this page, and you should check this page frequently for any changes or updates.

     

  3. Collection of Information
    1. Information you give us

      You may be required to provide certain personal data such as your email address, mailing address, personal phone number, full name and other details to help you process your orders. We collect information from you when you register on our Websites, place an order, respond to a survey, use online chat or enter information on our Websites.

    2. Information we automatically collect

      StarTaster collects data that is sent automatically by your web browser, computer, mobile or tablet device. This may include your device-specific information, information in server logs, location information, unique application numbers, local storage, cookies and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below.

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  4. Use of your Information
    1. StarTaster may use the information we collect from all of our services to improve our services and your user experience with StarTaster. Personal information collected by StarTaster may be used:
      1. to process, record, monitor and fulfill your orders, payments and deliveries;
      2. to plan and schedule routes for deliveries;
      3. to verify and process your personal particulars and payment;
      4. to communicate with you, including to confirm and update you on the status of your orders and deliveries, and respond to your queries and requests;
      5. to improve our products or services;
      6. to inform you of promotions, offers, surveys, events, products and services, which may be of interest to you;
      7. to conduct marketing research, user profile, statistical analysis and ratings and reviews of our Websites, APP and Services;
      8. to customize your online experience according to your chosen interests and preferences and enhance your current and future visits to the Websites, use of the App and customer experience with us;
      9. to update and backup our records;
      10. to reduce credit risk, detect and protect us against error, fraud and other criminal activity;
      11. to comply with law, the requests of law enforcement and regulatory officials, or orders of court;
      12. to enforce our legal rights and remedies; or
      13. for such other purposes notified to you on or before collection or use of the data.
    2. If you do not want us to use your data in the way stated in the above or not being contacted in the future, please let us know by using the contact details set out below.
    3. You consent to us to use comments and feedbacks submitted by you regarding the Sites and the Services, and in any marketing or advertising materials.
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  5. Disclosure of your Information
    1. Your information and your past information records will be stored in our server.
    2. We do not rent, trade or sell your personal data. The information which you provide to StarTaster will not be disclosed by us to any third party except to:
      1. our Participating Merchant;
      2. our technology, marketing and logistics service providers;
      3. credit card and payment processing companies;
      4. lawyers, auditors, professional advisors and investors of StarTaster.
    3. All transactions are processed through third-party payment gateway service providers (e.g. PayPal) related to payments for us and are not stored or processed on StarTaster’s servers. All the information required for payment process is stored and secured by third party payment gateway service providers (e.g. PayPal). StarTaster is not liable for any leakage of payment-related information.
    4. You agree that you may need to provide your information to our Participating Merchants by submitting your personal data for processing your orders.
    5. We may collaborate with our technology, marketing and logistics service providers to organize marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties.
    6. We may share your personal information with third party organizations if preservation or disclosure of the information is considered reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request or protect against harm to the rights, property or safety of StarTaster, our users or the public, as required or permitted by law.
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  6. Security and Data Retention
    1. StarTaster maintains physical, electronic, and procedural safeguards to guard your personal information.
    2. As your Account is protected by a Password set by you for your privacy and security, you are responsible for any loss, theft, and compromise of your Password andAccount information, and any activity on your Account that takes place through unauthorized password use. We advise you not to share your password with anyone.
    3. StarTaster understands the importance of keeping your personal data private and secure. We will review our information collection, storage and processing practices and put in place security arrangements to protect your privacy and personal data, unfortunately, we cannot guarantee in any way that your personal information or private communications will always remain private and/or safe.
    4. StarTaster hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorized access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.
    5. We offer you SMS verification code to your registered phone when you choose to make payment by ‘Cash on Delivery’.
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  7. Linked Sites
  8. StarTaster may provide links to other sites ("Linked Sites") that may be of relevance and interest to you. StarTaster has no control over, and is not responsible for the policies, content, and practices of third party websites to which a StarTaster Websites may link. Please refer to those sites’ own privacy policies to learn how they collect and use personal information.

     

  9. Use of Cookies
    1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular Websites. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
    2. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
    3. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
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  10. Accessing and Updating
    1. You have the right to access, correct or update your personal data we hold about you through the Websites. You are responsible to ensure that information provided us is accurate and up-to-date.
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  11. Your Choices
    1. You may change and review your personal information at any time on our Websites at any time or contacting us. However, we may keep a copy of your past records in our system.
    2. You may request deletion of your account by contacting us. Please note that some information may remain in our private records after deletion of your account.
    3. You may unsubscribe our emails or advertisements.
    4. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies or delete past cookies. This can be achieved hrough your browser settings (vary among different browsers). If you disable cookies, some features may be disabled and you may not use our Websites to its full efficiency. However, it will not result in the malfunction of our Services and you can still place orders.
    5. For our App usage, you may stop any further collection of information by our App by uninstalling the App from your mobile device. You may use the standard uninstalling processes as may be available as part of your mobile device or via the mobile application marketplace or network.
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  12. Changes to our Privacy Policy
  13. We reserve the right to change and/or update our Privacy Policy on StarTaster Websites from time to time.

     

  14. Contact Us
  15. If you have any comments, questions or concerns regarding this Privacy Policy or any other matter in connection with StarTaster Websites, you are welcomed to contact StarTaster at: Email: support@startaster.com Tel: +65 6303 0566 (11:00-22:30 daily)